Terms of service

Welcome to AUREVO PERFUME. These Terms & Conditions govern your use of our website, products, and services. By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions.

This website is operated by AUREVO PERFUME, a proprietorship business owned and operated by DABHI YESHVI MUKESHBHAI, having its registered address in Surat.

1. General

By using this website and purchasing products from us, you agree to these Terms & Conditions, our Privacy Policy, Refund Policy, and any other policies published on the website.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

3. Products & Orders

All products displayed on the website are subject to availability.
We reserve the right to refuse or cancel any order at our sole discretion.
Product images are for representation purposes only. Actual product appearance may vary slightly due to packaging updates, lighting, or screen settings.
Orders may be cancelled in cases of incorrect pricing, suspected fraud, technical errors, or product unavailability.

4. Pricing & Payments

All prices displayed on the website are in INR.
Payments are securely processed through third-party payment gateways.
We do not store your debit card, credit card, UPI, or banking information on our servers.

5. Shipping & Delivery

Orders are generally processed within the timelines mentioned on the website.
Delivery timelines may vary depending on location and courier partner availability.
We are not responsible for delays caused by logistics partners, natural events, strikes, or unforeseen circumstances.

6. Cancellation, Refund & Replacement

Orders can only be cancelled before shipment.
Refunds or replacements are applicable only for damaged, defective, missing, or incorrect products.
Customers must raise a request within 5 days of delivery and provide:
- Unboxing video proof
- Product photos
- Order details
Refund eligibility is subject to verification of the submitted proof.
Approved refunds will be processed to the original payment method within 5–7 business days.

7. User Responsibilities

You agree not to:

Use the website for unlawful or fraudulent purposes
Attempt to interfere with website security or operations
Misuse payment systems, offers, or promotional activities
Upload malicious software, spam, or harmful content

We reserve the right to suspend or terminate access to users violating these Terms & Conditions.

8. Intellectual Property

All website content including logos, images, text, graphics, product descriptions, branding, and website design are the intellectual property of AUREVO PERFUME and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, AUREVO PERFUME shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability, if any, shall not exceed the amount paid by the customer for the product or order giving rise to the claim.

10. Third-Party Services

We may use third-party services including payment gateways, logistics providers, analytics tools, and marketing platforms. We are not responsible for the policies, actions, or service interruptions caused by such third parties.